Shipping & Cancellation Policy

What are the delivery charges?

Delivery charge varies with order value.

We incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps them offset logistics costs. Please check your order summary to understand the delivery charges for individual products.

For All Products a Rs 50 charge for delivery per item is applied if the order value is less than Rs 500. While, orders of Rs 500 or above are delivered free.

Why does the delivery date not correspond to the delivery timeline of X-Y business days?

It is possible that the Happy Turtle or our courier partners have a holiday between the day your placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners do not work on Sundays and this is factored in to the delivery dates.

What is the estimated delivery time?

We generally procure and ship the items within the 7 business days. Business days exclude public holidays and Sundays.

Estimated delivery time depends on the following factors:

  • Product’s availability
  • The destination to which you want the order shipped to and location of the Seller.

Are there any hidden costs (sales tax, octroi etc) on items sold by The Happy Turtle?

There are NO hidden charges when you make a purchase on The Happy Turtle. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.

Delivery charges are not hidden charges and are charged (if at all) extra depending on our shipping policy.

I need to return an item, how do I arrange for a pick-up?

Returns are easy. Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return. Return fees are borne by The Happy Turtle.

What do the different tags like “In Stock”, “Available” mean?

‘In Stock’

For items listed as “In Stock”, the product will be shipped to you within 7 business days.

‘Available’

The Seller might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location.

‘Preorder’ or ‘Forthcoming’

Such items are expected to be released soon and can be pre-booked for you. The item will be shipped to you on the day of it’s official release launch and will reach you in 2 to 6 business days. The Preorder duration varies from item to item. Once known, release time and date is mentioned. (Eg. 5th May, August 3rd week)

‘Out of Stock’

Currently, the item is not available for sale.

‘Imported’

Sometimes, items have to be sourced by Sellers from outside India. These items are mentioned as ‘Imported’ on the product page and can take at least 10 days or more to be delivered to you.

‘Back In Stock Soon’

The item is popular and is sold out. You can however ‘book’ an order for the product and it will be shipped according to the timelines mentioned by the Seller.

‘Temporarily Unavailable’

The product is currently out of stock and is not available for purchase. The product could to be in stock soon.

‘Permanently Discontinued’

This product is no longer available because it is obsolete and/or its production has been discontinued.

Does The Happy Turtle deliver internationally?

The Happy Turtle does deliver items internationally.

You will be able to make your purchases on our site from anywhere in the world with payment via PayPal and the shipment charges will be provided along with the order details.

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